Order FAQs

Q1: Is my order secure?

We cooperate with the most reliable payment platform SWREG which is the world's largest software payment platform and the most secure payment service provider. All your privacy is 100% guaranteed.

After your payment, you will receive a confirmation of your transaction immediately via e-mail that will contain all your order info including your invoice or receipt.

Credit-card online, credit-card by phone, credit-card by fax, purchase order, check/wire transfer, PayPal, ACH, postal mail are all available. Credit-card online is the fastest way to pay. Our system will automatically send an e-mail with the download link to you after your purchase.

Yes, you can re-download the program with the download link provided by us.

We support many currencies, such as Euro, US dollar, British pound and Australian dollar and so on. You could select the currency you prefer.

Once your refund request is approved, it will take 3-7 business days to refund your money.

All products on our website can be evaluated through trial versions. Please try the trial version before purchase to make sure that our products are compatible with your system and satisfy your requirements. Please feel free to contact us if you have any problems in using our products.

We can refund your money under the following circumstance:
1. You ordered a wrong product, and then purchased the right product from us. We can refund you for the wrong product.
2. Our products didn't work for you, and our technical support team failed to provide effective solutions for you within 30 days.

We generally do not refund under these circumstances:
1. You requested refund for technical reasons, but never asked for any assistance from our support team with any detailed explanation of the problem.
2. You failed to receive the download link for the product, and didn't try to contact us.
3. You changed your mind after placing an order.
4. You recovered your lost password by yourself or others before using our products, even though you already purchased it.
5. You resolved the problem by other methods instead of asking help from us when the software didn't work for you.

By placing an order for our products, you indicate that you have read this refund policy and you agree with and fully accept the terms of this refund policy. Please email us if you have any questions regarding our refund policy.

The Extended Download Service is an optional service offered by the payment processor (SWREG) with additional cost. Once you purchase this service, you'll be entitled to 2 year of re-download service for the very version of the product you purchased, which means the service provider will keep backup copy of the current version of the product you purchased, and allows you to download it from the link given to you at any time.

The short answer is NO. Once you purchase any product from Rekeysoft Inc., you can retrieve the download and registration information for the product you purchased for free.